FAQ

How do I place an order?
1.On the homepage, click on your category of choice.
2.Click on an item to view it.
3.Choose your color and size. Then click "Add to cart."
4.Click on the Cart icon.
5.Check your order and click "CHECK OUT."
6.Fill in the requested information.
7.Remember to use your discount code if you have one.
8.Select your shipping method.
9.Continue to the payment method.
10.You've successfully ordered from our website

How to make a return?
If you’re not satisfied with your purchase you can return it within 14 days, with proof of purchase, for a full refund. Refunds will be made in the same form of payment used to make the purchase. We are unable to refund or exchange your items if your merchandise is found to be dirty, stained, damaged or abused. If your return is approved, we'll refund the price of the item to the same method you used to pay for your original order or exchange the order as you request.

Can I return a defective item?
If you receive a defective item, you have a right to receive a replacement product, depending on the item's availability. If the item is no longer available, you'll receive a full refund for that item.
There's no need to waste your time with returning the defective item, but of course, if you wish to return the product, we will provide you with the return address.

I have canceled my order,when will I get my money back?
If you've successfully canceled your order, you'll receive a credit to your debit card, credit card, or PayPal account in 3 to 10 business days.


Can I get an exchange instead of a refund?
Yes, you can exchange items within 14 business days of receiving them. Please go to our self-help section. Fill in your personal information, the product you received, and the product you want instead. As soon as we receive your information, we'll process your exchange.

Can I return more than one item in the same parcel?
In this case, please contact Customer Service through our self-help section.
Please indicate which items you wish to return, and we'll get back to you with an answer.

How can I pay for my order?
We accept major credit/debit cards (Visa, Mastercard, American Express) and PayPal. All payment information entered on our site is confidential and secure.
When you choose PayPal as your payment method, you'll be redirected to PayPal's site to complete your order. You can check the status of your payment by logging in to your PayPal account.
We don't offer cash on delivery (COD).

How can I change my order?
Please always double-check that you've placed your order correctly: sizes, colors, quantities, and especially the address. Due to our short processing time, we can’t ensure that changing your order will be possible. Contact us as soon as possible by filling out a form in the Contact Us section.

How can I cancel my order?
Due to our efforts to ensure that you receive your order as quickly as possible, we will only accept cancellation request 24 hours after you have placed your order with us. Contact us as soon as possible by filling a form. Always be sure to double-check your information before placing an order.

 

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